Effective Date: [July 31st 2024]

ClydeSites (“we”, “us”, “our”) provides web design, web development, application development, graphic design, branding, domain registration and renewal, and web hosting services. By using our services, you agree to the following terms and conditions.

Key Points (Quick Summary)

Here’s a quick overview of the most important things to know. Please read the full terms below for complete details.

• Web Hosting & Domains – Hosting and domain renewals are billed annually. If payment isn’t made, services may be suspended.

• Payments – We use Stripe.com for secure billing. ClydeSites never stores your card details. Payments are recurring until you cancel.

• Support – Remote support is billed at £50/hour. On-site visits are £50/hour + £35 call-out fee.

• Projects – Work begins once agreed in writing. Final files are only released after full payment.

• Cancellations – You can cancel services (like hosting or domains) with at least 7 days’ notice before renewal.

• Data & Security – We comply with UK GDPR and keep your information secure.

• Ownership – Designs, websites, and apps belong to ClydeSites until paid for in full.

• Liability – We work hard to keep services reliable, but we’re not responsible for outages caused by third parties (like registrars or payment processors).

For the full details, please read below.

Full Terms

1. Services Overview

ClydeSites offers website and application design/development, graphic design (including branding and logos), domain registration and renewal, and managed web hosting.
Full details of our services are available at www.clydesites.co.uk.

2. Account Registration & Client Responsibilities

• You must provide accurate and complete information when registering for any ClydeSites service.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  
  

3. Web Hosting & Domain Services

• Web hosting and domain services are provided on a subscription basis and are subject to renewal at the end of each billing cycle.

• Renewal reminders are sent in advance of expiry. Failure to pay by the renewal date may result in suspension or termination of hosting and/or domain services.

• If your hosting or domain service is suspended due to non-payment, access to your website, email, or domain may be interrupted until payment is received.

• We reserve the right to terminate hosting or domain services if payment is not received within 14 days of the renewal date.
  
  

4. Payment Terms & Subscriptions

• Payment for all recurring services (hosting, domains, maintenance) is processed securely via Stripe.

• By subscribing, you authorise recurring payments to be taken automatically via Stripe until you cancel the service.

• All invoices must be paid in full by the due date specified.

• If an invoice remains unpaid after the due date, we reserve the right to suspend or terminate the associated service until payment is made.

Payment Collection Window

• When an invoice is issued for a recurring service (such as web hosting or domain renewal), payment will be attempted automatically using your chosen payment method at any time between the invoice issue date and the due date.

• It is your responsibility to ensure that sufficient funds are available and your payment details are up to date during this window.

• If the payment attempt fails, we will notify you by email and may attempt payment again before the due date. Continued failure to pay may result in suspension of your service.

Card Details and Security

• All card payments are processed securely using Stripe.com, a PCI DSS-compliant payment processor.

• ClydeSites does not store or have access to your full card details at any time.

• Card information is provided by the client directly through secure Stripe payment forms and is only used with the client’s explicit consent for the intended transaction or subscription.
  
  

5. Project Work (Web/App/Design)

• Project timelines, deliverables, and milestones will be agreed upon in writing before work begins.

• Any changes to project scope or requirements may incur additional charges, which will be communicated and agreed upon before proceeding.

• Final project files, websites, or applications will only be released upon full payment of all outstanding invoices.
  
  

6. On-Site Support & Call-Outs

6.1 ClydeSites offers in-person support sessions (“On-Site Support”) for clients who request face-to-face assistance. These sessions may include (but are not limited to) website walk-throughs, training, device setup, account login support, and strategic planning discussions.

6.2 On-Site Support is a billable service and is not included within standard hosting, design, or development packages.

6.3 Pricing for On-Site Support is as follows (unless otherwise agreed in writing):

• Call-Out Fee: £35, covering travel, parking, and expenses.

• Hourly Rate: £50 per hour, billed in 30-minute increments after the first hour.

6.4 The call-out fee applies per session, in addition to the hourly rate.

6.5 Cancellations must be made at least 24 hours before the scheduled appointment. Sessions cancelled with less than 24 hours’ notice may be subject to a cancellation fee equivalent to the Call-Out Fee.

7. Cancellations & Termination

• You may cancel any recurring service (hosting, domain, maintenance) by providing written notice at least 7 days before the next renewal date.

• No refunds are provided for unused portions of hosting or domain registration periods once service has commenced.

• ClydeSites reserves the right to suspend or terminate services for breach of these terms, non-payment, or misuse of services.
  
  

8. Data Security & Privacy

• We take data security seriously and comply with UK GDPR and Data Protection Act 2018.

• Any personal data collected is processed in accordance with our Privacy Policy.

• You are responsible for ensuring that your use of our services complies with all applicable data protection regulations.
  
  

9. Limitation of Liability

• While we make every effort to ensure high availability and reliability of our services, we do not guarantee uninterrupted access.

• ClydeSites is not liable for any losses resulting from service outages, technical issues, or third-party failures (including domain registrars or payment processors).

• Our maximum liability is limited to the fees paid by you for the affected service in the preceding 12 months.
  
  

10. Intellectual Property

• All design, code, and materials created by ClydeSites remain our property until full payment is received.

• Upon full payment, ownership of final deliverables will transfer to the client, except for any third-party components or licensed content.
  
  

11. Amendments

• ClydeSites may update these terms from time to time. You will be notified of material changes via email or through your account dashboard.

• Continued use of our services after changes are made constitutes acceptance of the new terms.
  
  

12. Contact

For support, billing, or general inquiries, contact us at:
📧 contact@clydesites.co.uk